The following conditions together with the general information contained on our website form the basis of the contract between you, the customer, and us (Emily Horridge MTB). Please ensure that you are aware of these terms as they set out our respective rights and obligations.
1. Booking with Emily Horridge MTB.
All bookings must be made on our Booking Form. Once we have received your Booking Form and the appropriate deposit for the holiday, we will confirm your holiday in writing and send you an invoice for the payments outstanding. A binding contract is formed once we issue this confirmation. No other form of advice or information constitutes a binding contract.
2. Prices
The prices of holidays are shown in Euros. The services included in this price are indicated on our website. These prices are correct at the time of publication. We reserve the right to change our prices during the course of the year. Once a booking has been confirmed in writing, the price agreed for that holiday will not be subject to change and no surcharges will be levied (even if there is a change in prices for subsequent clients.)
3. Single travellers
There are no single supplements on our holidays provided that single travellers accept to share twin rooms with other same sex clients. You may, of course pay an additional fee in order to have a room to yourself. Please contact us for a quotation.
4. Deposits
A deposit is payable at the time of booking to secure your place. You can pay by bank transfer or make a card payment online.
5. Security of deposits
All payments will be protected against our insolvency in conformity with the Package Travel Regulations 1992.
6. Balance of payments due
The balance of the holiday is payable 8 weeks prior to the start of your holiday. This date will be shown on your invoice, which will be sent to you to confirm your booking. If you are making a booking within 8 weeks of the first day of the holiday, the full payment must be made with the booking. A single payment should be made in the event of there being more than one person in the party. Payment should be made by card (over the phone), by bank transfer. Any bank transfer charges must be paid by your bank. If we have not received all payments due by the dates specified in the invoice, we reserve the right to treat your booking as cancelled by you (I.e if we really can’t get hold of you/haven’t heard from you). In this case the cancellation charges indicated in point 7 apply.
7. Amendments and Cancellations made by you.
After acceptance of the booking, if you alter the confirmed arrangements, we will try and accommodate the amendments without further charge, where this is possible. If you cancel the arrangement after the booking is accepted or the booking is cancelled by us due to non-payment, cancellation charges will be calculated from the date of receipt of cancellation. Cancellations must be made in writing. Emails are accepted. The cancellation charges that apply are as follows: More than 8 weeks before trip date – the deposit. 4 to 8 weeks before trip date – 50% of total cost. 0 to 4 weeks before trip date – 100% of total cost. Not withstanding the cancellation charges, we reserve the right to re-sell any part of a cancelled holiday.
8. Amendments and Cancellations made by Emily Horridge MTB.
Every effort will be made to operate all holidays as advertised but we reserve the right, to modify any holiday, schedule, accommodation or arrangement at any time and we will inform you of the change as soon as possible. In the case of any material modification we will, if possible, offer alternative arrangements or, if these are not acceptable, a full refund of the monies paid. The customer shall not be entitled to any further sum by way of compensation, damages or otherwise arising from the cancellation.
We will not materially modify or cancel the holiday within eight weeks of the date of departure unless compelled to do so because of circumstances beyond our reasonable control.
– Holidays with us in Les Arcs do not have a minimum number of participants.
– All other Holidays with us require a minimum of 4 participants.
In the event of such a minimum number not being achieved prior to 6 weeks before your holiday date, we shall be entitled to cancel the holiday whereupon all monies paid by you shall be refunded or an alternative holiday offered. No compensation shall be payable.
Force Majeure
If war or terrorist activities, threatened or actual, civil unrest, industrial action, threatened or actual, weather conditions, fire, flood, drought, airport regulations and closures, unforeseen alterations to public transport schedules and rescheduling of aircraft or any other event outside the control of the Company either delays or extends the holiday or compels a change in the holiday arrangements, the Company cannot accept liability for any resulting loss, damage or expense.
9. Our Liability to the Customer
9.1 Emily Horridge MTB accepts responsibility should the services which we contract to provide you with are deficient or not of a reasonable standard. The customer must interpret the term “reasonable standard” in full knowledge of the specific holiday details. For example some holidays may include accommodation in mountain refuges where very basic accommodation should be expected, and cannot in any way be considered deficient. If this is the case, it will be made clear in the holiday information. Compensation will be limited to the invoice cost of that part of the contract which is deficient or not of reasonable standard.
9.2 Emily Horridge MTB accepts liability for the negligent acts and/or omissions of their employees, subcontractors and suppliers insofar as they relate to the holiday booked. The act or omission must be directly relevant to holiday activities or arrangements made by us as part of the package purchased by the customer. Emily Horridge MTB shall not be liable to the customer for any loss, damage or injury which results from the negligent acts of third parties with whom the customer makes individual direct arrangements whether as a result of the Company’s or its representative’s recommendation. Emily Horridge MTB will not be liable for loss or damage to your luggage or personal effects, unless caused by our negligence. Any information or advice provided by The Inside Line MTB on matters such as climate, clothing, baggage, special equipment etc. is given in good faith but without responsibility on our part, and the customer accepts responsibility for obtaining any necessary travel documents needed for the trip.
10. Complaints
In the event of any dissatisfaction with the accommodation or any other service provided by the Company the matter must be reported immediately us so that action can be taken to remedy the problem. Any complaint made to the Company after the holiday should be made in writing within 15 days of return. If a complaint cannot be amicably settled, it may be referred for resolution to the arbitration scheme devised for the travel industry by the Chartered Institute of Arbitrators.
11. Rider responsibility and behaviour
11.1 You will be conscious that mountain biking is considered an extreme sport due to the risky nature of riding technical off-road terrain. As such there will be certain risks inherent in your participation, most notably from riding technical terrain in remote mountainous areas some distance from immediate medical assistance. In addition, when booking holidays, you do so with full knowledge (via the website) of the type of trails which you will encounter during the holiday, the technical challenges which may be encountered and the level of fitness and experience required. We can take no responsibility for injury to any person whilst taking part on a holiday provided by Emily Horridge MTB, unless arising from negligence on our part. All customers will have to listen to and read a safety briefing when they arrive and sign a form confirming that they agree with the contents of the safety briefing.
11.2 You must heed the safety advice given by your guide. You must be the sole judge of your own ability and ride entirely at your own risk. Emily Horridge MTB accepts no responsibility for an accident resulting from individual imprudence. In addition it must be noted that neither Emily Horridge MTB nor its representatives have any control over natural phenomena or human activities which negatively impact on the safety of a trail (e.g storm damage or tree felling).
11.3 Emily Horridge MTB reserves the right to exclude at any moment, and without liability or any further contractual obligations, any customer whose actions or behaviour is likely to put in danger the safety of the group or the well-being of the other customers. We will not make any refunds or pay any compensation to the individual involved or to members of his/her party or associates wishing to curtail their holiday as a result.
11.4 We do our utmost to select the right trails and set the right pace to ensure that every guest is getting the best out of their holiday with us. However, if a customer is unable to complete an itinerary or participate in the daily guided rides, or does not choose to do so, Emily Horridge MTB is not liable to supply alternative itineraries, accommodation, services or staff for the period when the client is not present with the group.
11.5 You shall indemnify us in respect of all and any claims made against Emily Horridge MTB as a result of damage caused to the chalet or its contents by them. All damage and breakages will be charged to you and must be paid for before departure from the chalet.
By making a booking with us customers accept these conditions and agree to take responsibility for any of their own actions which result in accident or injury or their exclusion from the holiday.
12. Transfer of Bookings
If the customer is prevented from taking his/her holiday by circumstances such as those which would entitle him/her to make a valid claim under a conventional insurance policy, then, on giving Emily Horridge MTB at least 21 days notice before departure, he/she shall be entitled to transfer his/her booking to another person deemed acceptable to us. In such a case the customer and the transferee shall be jointly and severally liable for all monies due to Emily Horridge MTB including all charges and reasonable fees consequent upon such transfer.
13. Insurance
It is a requirement that the customer has adequate travel insurance for our holidays. Emily Horridge MTB has your holiday enjoyment and safety as our number one priority. We recommend travel insurance which is specifically designed to cover real mountain biking in mountainous and remote terrain. In addition we strongly recommend that you take out an insurance policy which covers cancellation and that you do so at the time of booking so that you are covered in the event that you are unable to attend your holiday week (e.g due to injury with less than 8 weeks to go before your travel date).
14. Emily Horridge MTB vehicles
All customers travel in Emily Horridge MTB vehicles entirely at their own risk. It is a complementary service and whilst we will try to maintain it, it may be withdrawn due to circumstances beyond our control.
15. Website Information
Our website contains statements representing its honest belief that the facts as shown are correct. Every reasonable effort has been made to describe fully and as honestly as possible the holidays offered and every reasonable attempt will be made to supply what has been described. We are not responsible for the content, policies and services of any sites linked to or accessible via our website.
Emily Horridge MTB reserves the right to make changes to the information, prices and itineraries set out on the website and provided such changes have been notified to the customer prior to his/her submitting a booking form or accepted by the customer after submission of the booking form but prior to our confirmation, then such changes shall be binding on the parties.
16. Promotional Material
Any likeness or image of you secured or taken on any trips may be used by Emily Horridge MTB without charge in all media, for bona fide promotional or marketing purposes, including without limitation promotional materials of any kind, such as brochures or the Internet.
17. Intellectual Property Rights
All intellectual property rights (including, without limitation, copyright and rights in and to any databases and trade marks) subsisting in this Site and its contents, and in the software and source materials used in connection with it, are owned by Emily Horridge MTB. All such rights are reserved. You may, however, save and print individual items included on this Site for personal, non-commercial use.
18. Data Privacy
Information submitted in relation to booking or in the course of a general enquiry will be stored electronically. We will comply with all applicable data protection legislation in respect of it, including the 1998 Data Protection Act. You have the right to access this information and to make modifications relating to your personal records. Except where the customer indicates to the contrary, Emily Horridge MTB reserves the right to use this information to forward to you promotional material. We will not forward it to other parties without your express consent.
19. Law and Jurisdiction
French law shall govern each of the bookings made with us including (without limitation) all contractual and other relationships which arise out of such bookings. You and we each submit to the exclusive jurisdiction of the French Courts in relation to any disputes arising out of any booking.
Last updated 1 December 2022
Emily Horridge MTB
SIREN: 822 079 224 R.C.S Chambéry
Registered Address: 403 Route du Cormet, 73210, Aime-la-Plagne